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We cover key topics for the IT channel, integrators, MSPs and vendors, offering in-depth insights into industry trends, strategies and developments.
For years, managed service providers(MSPs) were seen as external IT teams – helpful but on the sidelines. Today, their role is changing. With the increasing complexity of IT environments and the growing emphasis on cyber resilience, MSPs are becoming key players in companies’ security…
For years, chatbots had one task: to solve a case cheaper and faster than a human. In practice, this often ended in annoyed customers who, after several attempts to contact the 'intelligent’ bot, abandoned the service – or the company. Today, artificial intelligence in customer service is undergoing…
In the world of technology, it is often said that the big companies set the trends, but it is the smaller ones that carry them out. The problem is that when the global economy starts to tremble, it is the smaller ones…
For more than two decades, Poland has been building its position as a regional leader in the business services sector. Hundreds of BPO and SSC centres, thousands of full-time jobs, tens of thousands of graduates feeding the labour market every year. This development…
More and more companies are investing in cyber insurance, seeing it as the last line of defence against the effects of digital attacks. The problem is that even a well-constructed policy does not guarantee full protection – and it is not a matter of…
In theory, every new security tool increases a company’s protection. In practice – the more tools, the more chaos. Fragmentation of solutions becomes a real threat to the IT infrastructure, and instead of resilience – we build systems that are harder to maintain, understand and protect. Digital…
Organisations in Europe are redefining their approach to implementing artificial intelligence in IT service management. Performance is no longer the only criterion – compliance, transparency and data control are now equally important.* Artificial intelligence has entered the world of ITSM – IT service management…
In recent months, artificial intelligence agents have become one of the hottest topics in the IT industry. The term has been floating around in the marketing materials of almost all software vendors – from ERP companies to IT management tools. But in the flurry of…
The ongoing 'ToolShell’ cyberattack campaign against local Microsoft SharePoint servers is not just another security incident. It is a wake-up call for companies and public institutions that continue to rely on local IT environments – often with missed updates, no ongoing oversight and limited…
Not so long ago, the CIO was the sole representative of the technology world in the boardroom. His domain was servers, systems, networks, security and IT infrastructure performance. Today, however, this specialisation is no longer enough. In a world dominated by data, platforms and digital…
